FP Chatbot flow on Telegram from Welcome/Start to Request Medical Help flow

[anjanarao24]

No description provided.

[anjanarao24]

User story Goal : As a FightPandemic chatbot user, I should be able to Request Help so that I can get help regarding Medical or Other help I have to be met/fulfilled

**Use case 1:**Request Medical help on Logging in
A. User is greeted with a Welcome message on Logging in and is asked to choose if he would like to Request Help or Offer help
Wireframe:
https://miro.com/app/board/o9J_kp0wo_Y=/?moveToWidget=3074457348968282531&cot=13

B. User Taps to select "Request Help"
Wireframe:
https://miro.com/app/board/o9J_kp0wo_Y=/?moveToWidget=3074457348968012488&cot=3

C. User is asked "What kind of help do you want?"

1. Medical Help
2. Other Help
3. Go to main menu

Wireframe:
https://miro.com/app/board/o9J_kp0wo_Y=/?moveToWidget=3074457348968447218&cot=3

D. User selects by Tapping on the screen " Medical Help"

E. User is taken to the screen to select the location. User is asked "Please let us know your location so we can share the resources closest to you! You can send your location or begin typing a different location!"
Wireframe:
https://miro.com/app/board/o9J_kp0wo_Y=/?moveToWidget=3074457348980005483&cot=6

F. User selects "Send my Location"
Wireframe:
https://miro.com/app/board/o9J_kp0wo_Y=/?moveToWidget=3074457348980141165&cot=3

G.User receives the top 3 Medical facilities list near his location
Wireframe:
https://miro.com/app/board/o9J_kp0wo_Y=/?moveToWidget=3074457348980141391&cot=3

H.User can then select to receive the Directions to the Medical facility or Call the Emergency number of the Medical facility
Wireframe:
https://miro.com/app/board/o9J_kp0wo_Y=/?moveToWidget=3074457348986457801&cot=3

[anjanarao24]

Use case 2 : Request Medical help for a Logged in User from Main menu

A. User invokes Main menu at any point with the command /Mainmenu
#3 FP Chatbot on Telegram- Main Menu flow https://github.com/FightPandemics/FightPandemics-Telegram/issues/3
User gets the Options to Select on the Screen :

•                                         Restart offer Help
  

•                                         Restart Request Help
  

•                                         View my Profile
  

•                                         View my Posts
  

•                                         Signout
  

•                                         About FightPandemic
  

B. User Taps to select "Restart Request Help"
Wireframe:
https://miro.com/app/board/o9J_kp0wo_Y=/?moveToWidget=3074457348991333377&cot=6

C. User is asked "What kind of help do you want?"

1. Medical Help
2. Other Help
3. Go to main menu

Wireframe:
https://miro.com/app/board/o9J_kp0wo_Y=/?moveToWidget=3074457348968447218&cot=3

D. User selects by Tapping on the screen " Medical Help"

E. User is taken to the screen to select the location. User is asked "Please let us know your location so we can share the resources closest to you! You can send your location or begin typing a different location!"
Wireframe:
https://miro.com/app/board/o9J_kp0wo_Y=/?moveToWidget=3074457348980005483&cot=6

F. User selects "Send my Location"
Wireframe:
https://miro.com/app/board/o9J_kp0wo_Y=/?moveToWidget=3074457348980141165&cot=3

G.User receives the top 3 Medical facilities list near his location
Wireframe:
https://miro.com/app/board/o9J_kp0wo_Y=/?moveToWidget=3074457348980141391&cot=3

H.User can then select to receive the Directions to the Medical facility or Call the Emergency number of the Medical facility
Wireframe:
https://miro.com/app/board/o9J_kp0wo_Y=/?moveToWidget=3074457348986457801&cot=3

[anjanarao24]

Use case 3 : Request Medical help for a non Logged in User (User can Seek Medical help even if not Logged in)
A. User invokes Main menu at any point with the command /Mainmenu
#3 FP Chatbot on Telegram- Main Menu flow https://github.com/FightPandemics/FightPandemics-Telegram/issues/3
User gets the Options to Select on the Screen :

•                                         Restart offer Help
  

•                                         Restart Request Help
  

•                                         View my Profile
  

•                                         View my Posts
  

•                                         Login/Signup
  

•                                         About FightPandemic
  

B. User Taps to select "Restart Request Help"
Wireframe:
https://miro.com/app/board/o9J_kp0wo_Y=/?moveToWidget=3074457348991333377&cot=6

C. User is asked "What kind of help do you want?"

1. Medical Help
2. Other Help
3. Go to main menu

Wireframe:
https://miro.com/app/board/o9J_kp0wo_Y=/?moveToWidget=3074457348968447218&cot=3

D. User selects by Tapping on the screen " Medical Help"

E. User is taken to the screen to select the location. User is asked "Please let us know your location so we can share the resources closest to you! You can send your location or begin typing a different location!"
Wireframe:
https://miro.com/app/board/o9J_kp0wo_Y=/?moveToWidget=3074457348980005483&cot=6

F. User selects "Send my Location"
Wireframe:
https://miro.com/app/board/o9J_kp0wo_Y=/?moveToWidget=3074457348980141165&cot=3

G.User receives the top 3 Medical facilities list near his location
Wireframe:
https://miro.com/app/board/o9J_kp0wo_Y=/?moveToWidget=3074457348980141391&cot=3

H.User can then select to receive the Directions to the Medical facility or Call the Emergency number of the Medical facility
Wireframe:
https://miro.com/app/board/o9J_kp0wo_Y=/?moveToWidget=3074457348986457801&cot=3

[emtay]

Story blocked until Medical Flow working on Web Platform