Update content: Community Page

[MelSumner]

Context:
The content should be occasionally reviewed for accuracy, and updated if not.

To-do:
Review the content for the community page on the website, and update the content if outdated or inaccurate.

Screenshot (of section that might need updating):

[jenweber]

I had a UX designer look it over (aka my partner). Recommendations:

• Remove the video or put it at the bottom
• Simplify header text: "Stuck? Lost? Get Help..." should simply be "Discussion" with a list of the various venues (bullet points for simplest option, icons and descriptions to be fancy)
• Simplify newsletter heading. Should just say "Newsletters"
• Simplify "Something Fishy" to Report an Issue

My own 2 cents - Chat ordering should be Slack, IRC, and Stack Overflow last

[jenweber]

Results of UX poll:

jenweber [Yesterday at 3:21 PM]
in #general
Does anyone have a second to test an open source website's UX? I'm wondering how hard it is for you to find a link to the discussion boards or slack. Where did you look before you found it, and did you find it at all? https://emberjs.com/ (edited)

about 10 seconds. I did kind of expect to see it in the community dropdown from the top menu, then looked around the main page, before I finally clicked on the "Ember community" and read the first paragraph to find it.

In a directed search, couldn’t find it from the homepage. Looked under Community, then About, then Docs menus. Scrolled to the bottom of the page looking for links there. Finally, used the search box to search for “slack” and found the slack link buried at the bottom of the Guides intro. Searches for “discussion” and “board” turned up nothing.

Found it right away by going to the first community link and reading

It took me about a minute because I was skimming pages to look for Slack (rather than actually reading the text). I did find it on the Community page my second try and actually paying attention the the text. I was expecting to see the Slack icon to spot it. At a glance, the text under “Get Help from the Community” kind of blends together (sorry, I’m a skimmer when I’m looking for something specific!)

I was expecting to see the Slack icon to spot it

yeah, i was also looking for the slack logo

If I didn't have that original guidance that a discussion board or Slack community existed, I'd've taken longer than the 10 seconds it took. It'd be great to see those clearly listed in the footer.
Contributing factors to my trouble in finding the links:

1. The phrase "The Ember Community" placed right under the "Community" dropdown made me blink twice. The verbiage seemed redundant.
2. The padding of the list items in the dropdown seem a bit too close together. I initially read it as "The Ember Community Guidelines". Had to scan the dropdown more than once to identify the delineation between items.

for me the trouble with this exercise is that I had a task (“find the discussion boards or slack”) that created assumptions for what to look for. So I’m looking for “discussion boards” and having trouble finding it. Whereas if I’m an interested developer and I wanted to ask a question, I think I would probably not have any difficulty finding Community => The Ember Community. I think the text on the community page could be more easy to parse though (instead of links embedded in paragraphs, something else easier to scan for)

[sivakumar-kailasam]

Unsure if it's relevant but can we add a slack icon to the website footer along side the social media icons?

[jenweber]

I think it's relevant. The only issue I see with that is that the Slack is technically an unmoderated community thing... we'd need approval from Leah and maybe deploy a custom message for slackin

[cah-danmonroe]

I went to the top of emberjs.com and was putting myself in the shoes of someone brand new to Ember or maybe has done one of the tutorials but had questions. If I were looking for help, one route one might go is to click "Docs > Guides" from the top menu. From here, I might expect to see a link for finding help but the "Guides and Tutorials" page doesn't have a "Finding Help" section. It might be helpful to include something on that page that links to the Community page.