Knowledge Base "unfriendly"

[Ttech]

The knowledge base requires many clicks to view the information. While this is not a terrible solution, it can get confusing for users since it provides no easy way to find where a solution might be without browsing through Knowledge base and then into subsequent items.

While the "3 click" rule is highly debated, the amount of effort to find information has increased in complexity. For example, on this site, a user now has to depending on their screen, scroll to the bottom of the site every time to view the navigation.

One thought would be to simplify how the information is presented, and modify the navigation to have it fold and be on the top of the site - this way its similar to many other sites providing a more consistent user experience.

Additionally, the present knowledge might look better if the other pages were consistent, some pages use headers to define titles, the knowledge base is much smaller, which seems to flow the viewport differently.

[mistohise]

This was entirely deliberate. The previous concept of having a massive list of stuff - one which, essentially, grew dynamically (and, thus messily) over time, left us with an awful globulous mess of stuff for people to wade through.

[Fuchs]

I agree with most of it, however, I don't think that one huge site is the solution.

If things are further split up and it grows, then the overview (/kb/all) should be a good place to find stuff. However, as it only contains a title and, maybe, teaser, it should end up less messy than the old site. So we shall see how that works out. (It would technically also fit in the 3 click rule, however, I think that rule is not as flexible and helpful as it should be)

I opened various tickets for the various things you suggest, e.g. there is now a page search which should help, especially when things are being more split up as planned, and the titles should be fixed mostly by now, I assume the rest will be shortly.