Button Issue - Stop timer not appearing anymore

[gairehari]

Did anything change in https://platform.harvestapp.com/assets/platform.js recently ?

I have a harvest button in my app and the "Stop Timer" never appears after we start the timer. It was working before.

I was able to replicate the issue with this small html code also.

https://jsfiddle.net/mho8k2rx/

[pusewicz]

@gairehari Thanks for getting in touch! Are you testing this in Safari, by any chance? When Prevent cross-site tracking is enabled, Platform does not work correctly. It needs this option turned off. Same applies to third-party cookies. Hope this helps!

[gairehari]

@pusewicz This is in chrome. It started happening recently. It used to work perfectly before.

[pusewicz]

Could you double check that Block third-party cookies is not enabled in Chrome?

[gairehari]

@pusewicz It is not enabled.

Did you try the jsfiddle code above ?

[pusewicz]

@gairehari Yes. With the setting Block third-party cookies in Icognito it works as expected.

[gairehari]

@pusewicz My chrome has "Block third-party cookies" enabled too but I see same issue in both normal and incognito windows. (Same issue in firefox too)

[pusewicz]

That's the problem at hand. If you have blocking enabled it will not work. In order for Platform to work cookies should not be blocked in the normal mode, only in Incognito.

[gairehari]

@pusewicz Sorry for the confusion. I have cookies blocked only in incognito and not on normal mode.

I see issues in both incognito and normal mode (and in other browsers too). Many of my colleagues are also seeing same issue.

[kostyakomarov]

The issue is still relevant. Can you suggest a solution?