Cannot upgrade from 12.4

[GazTheGeek]

Describe the issue you are experiencing

This has been happening since 13.0 - When I initiate the OS upgrade from the user interface it goes through the motions and restarts but the upgrade does not complete. Nothing in the logs is obvious.

What operating system image do you use?

generic-x86-64 (Generic UEFI capable x86-64 systems)

What version of Home Assistant Operating System is installed?

12.4

Did the problem occur after upgrading the Operating System?

Yes

Hardware details

Generic x86 hardware

Steps to reproduce the issue

1. Tried to upgrade
2. Upgrade completes and system restarts but when it comes back there is no change. cannot find anything useful in the logs. (Admittedly I do not know what I am looking for)
3. I have another system at a different location with the same hardware - upgrades have no issues.

Anything in the Supervisor logs that might be useful for us?

When upgrade is initiated i get this entry in the logs.

2024-08-28 15:05:36.985 INFO (MainThread) [supervisor.os.manager] Fetch OTA update from https://os-artifacts.home-assistant.io/13.1/haos_generic-x86-64-13.1.raucb

These are the first few lines when the system restarts.

2024-08-28 14:52:40.120 INFO (MainThread) [supervisor.docker.multicast] Starting Multicast ghcr.io/home-assistant/amd64-hassio-multicast with version 2024.03.0 - Host
2024-08-28 14:52:40.123 INFO (MainThread) [supervisor.homeassistant.secrets] Loaded 1 Home Assistant secrets
2024-08-28 14:52:40.143 INFO (MainThread) [supervisor.docker.interface] Attaching to ghcr.io/home-assistant/generic-x86-64-homeassistant with version 2024.8.3
/usr/local/lib/python3.12/site-packages/cpe/comp/cpecomp1_1.py:57: SyntaxWarning: invalid escape sequence '\w'
  _STRING = "\w\.\-,\(\)@\#"
/usr/local/lib/python3.12/site-packages/cpe/comp/cpecomp2_2.py:52: SyntaxWarning: invalid escape sequence '\d'
  _VALUE_PATTERN = "^([\d\w\._\-~%]+)$"
/usr/local/lib/python3.12/site-packages/cpe/cpe2_3_fs.py:97: SyntaxWarning: invalid escape sequence '\:'
  _parts_pattern = "^cpe:2.3:{0}\:{1}\:{2}\:{3}\:{4}\:{5}\:{6}\:{7}\:{8}\:{9}\:{10}$".format(
2024-08-28 14:52:40.176 INFO (MainThread) [supervisor.os.manager] Detect Home Assistant Operating System 12.4 / BootSlot B
2024-08-28 14:52:40.544 INFO (MainThread) [supervisor.store.git] Loading add-on /data/addons/core repository
2024-08-28 14:52:40.544 INFO (MainThread) [supervisor.store.git] Loading add-on /data/addons/git/5c53de3b repository
2024-08-28 14:52:40.544 INFO (MainThread) [supervisor.store.git] Loading add-on /data/addons/git/de91e161 repository
2024-08-28 14:52:40.545 INFO (MainThread) [supervisor.store.git] Loading add-on /data/addons/git/cebe7a76 repository
2024-08-28 14:52:40.546 INFO (MainThread) [supervisor.store.git] Loading add-on /data/addons/git/d5369777 repository
2024-08-28 14:52:40.547 INFO (MainThread) [supervisor.store.git] Loading add-on /data/addons/git/a0d7b954 repository

Anything in the Host logs that might be useful for us?

Nothing stands out. Not sure what I'm looking for.

System information

System Information

version	core-2024.8.3
installation_type	Home Assistant OS
dev	false
hassio	true
docker	true
user	root
virtualenv	false
python_version	3.12.4
os_name	Linux
os_version	6.6.29-haos
arch	x86_64
timezone	Australia/Sydney
config_dir	/config

Home Assistant Community Store

GitHub API	ok
GitHub Content	ok
GitHub Web	ok
HACS Data	ok
GitHub API Calls Remaining	5000
Installed Version	2.0.0
Stage	waiting
Available Repositories	1390
Downloaded Repositories	8

Home Assistant Cloud

logged_in	true
subscription_expiration	September 14, 2024 at 10:00 AM
relayer_connected	true
relayer_region	ap-southeast-1
remote_enabled	true
remote_connected	true
alexa_enabled	false
google_enabled	false
remote_server	ap-southeast-1-0.ui.nabu.casa
certificate_status	ready
instance_id	55618dd26c814a76b19c0afc302de080
can_reach_cert_server	ok
can_reach_cloud_auth	ok
can_reach_cloud	ok

Home Assistant Supervisor

host_os	Home Assistant OS 12.3
update_channel	stable
supervisor_version	supervisor-2024.08.0
agent_version	1.6.0
docker_version	25.0.5
disk_total	219.4 GB
disk_used	23.3 GB
healthy	true
supported	true
host_connectivity	true
supervisor_connectivity	true
ntp_synchronized	true
virtualization
board	generic-x86-64
supervisor_api	ok
version_api	ok
installed_addons	UniFi Network Application (3.2.0), Terminal & SSH (9.14.0), File editor (5.8.0), ESPHome (2024.8.0), Matter Server (6.4.1), Node-RED (18.0.5), OneDrive Backup (2.3.1)

Dashboards

dashboards	3
resources	3
views	9
mode	storage

Recorder

oldest_recorder_run	August 19, 2024 at 2:25 AM
current_recorder_run	August 28, 2024 at 3:09 PM
estimated_db_size	642.06 MiB
database_engine	sqlite
database_version	3.45.3

Additional information

No response

[Sergmasharov]

I have same issue. I have Intel Atom(TM) CPU D2000 family CPU. It try to boot slot B. Then error while booting: kernel panic - not syncing. After 3 try, boots 12.4 version from slot A.

[GazTheGeek]

I'd really appreciate some help in fixing this please.

[sairon]

@GazTheGeek Generic x86 hardware is quite vague, could you be more specific? Can you try installing the update with a display connected and check the logs? If some error appears, a camera capture of that would help.

@Sergmasharov There should be a stack trace before the kernel panic line, can you share it here?

[Sergmasharov]

@GazTheGeek Generic x86 hardware is quite vague, could you be more specific? Can you try installing the update with a display connected and check the logs? If some error appears, a camera capture of that would help.

@Sergmasharov There should be a stack trace before the kernel panic line, can you share it here?

Where I can find it?

[GazTheGeek]

Ok so here is what I have done so far.

1. The hardware is a DELL OptiPlex 9020. Intel Processor - not sure which one.
2. I connected a monitor and ran "os update"
3. At first It said "Processing..." then after a few minutes said "Done"
4. Then "Command completed successfully."
5. HA restarted but nothing had changed.
6. I did a physical reboot of the hardware and then tried to update again using the UI and Volla! the update was successful.

Go figure.

[Sergmasharov]

I try ha host logs -n2000 -b-1
and get message: Logs only contain 1 boots~ #
my host system boots only with noapic and nolapic keys. It configured in bootloader. (maybe it will be helpful to understand the reason why I cant update OS)

[Sergmasharov]

Still cant update to 13.2 from 12.4

[GazTheGeek]

I was able to solve my issue with a hard reboot of the machine. A soft restart of HA did not work.

[Patrice3122]

Hi,

I add a similar issue. I ran the following CLI command from the terminal ha os info and discovered that the Boot A version record was null. Screenshot below:

Using the CLI command ha os update --version xx.xx, where xx.xx is the OS version number. I tried to downgrade the OS version to 12.3, upgrade to 13.0, and upgrade to 13.1 after a safe-mode start. None of these attempts has been successful; the Boot A version record was still null. Screenshot below:

Resolution:

Finally, I resolved the issue. You will need to connect a screen and a keyboard to the host. From the host, during the startup process, select Boot B. Be aware that the boot menu appears only briefly, and you will need to use the arrow down key to select Boot B.

I run the CLI command: ha os update --version 13.2. The update process took longer than usual, and after the reboot, Home Assistant OS 13.2 was up and running, having boot on Boot A. Screenshot below:

.

😊