Gmail Messages in threads are not logged together

[akbertram]

Typically, an email thread in Gmail contains several messages: a customer or prospect asks a question, I provide an answer, etc.

However, when I click the mail icon, only one of the messages is added to the lead, not the entire chain.

There's also no feedback in the sidebar which of the emails in thread is considered "active", so it takes quite a bit of clicking around to log multiple messages in a thread.