Communication channels needed

[maelle]

Slack channels needed to prevent listing names in the guide

• email: actually there's email_etc_support, @yabellini do you follow it? what's the difference with the [email protected] email address?
• youtube: @Athanasiamo this channel would be for people to ping the Youtube team, you at the moment, without really "pinging" you.
• meetup: folks would post requests for help @PatriLoto Or is the new_chapters channel the best place for that? Is anything else discussed in the new_chapters channel?
• github: for not pinging @hfrick

And actually, what's better, a Slack channel or an email account? The answer might be different depending on the thing, e.g. @yabellini could prefer email and @Athanasiamo could prefer slack.

[yabellini]

I follow the email_etc_support channel and solve it when I can. The difference with email I think is that email gets the official request for changes in email account (new account, passwords, forward list members). I also get questions about "how to" but those come more by Slack, most of the time by DM.

I prefer email because DM and Slack messages are lost and then I don't have a track, so I can miss a request and I can't show that someone requests me a change. As this is the official account for the chapters I want to be able to show that an organizer asks me to change the password. or to change the forward list.

Also, I can track my work and have some data about the process: the common questions, the commons problems, the amount of time, and help me to improve our process and be accountable for my task.

[maelle]

@yabellini so what about we retire the email_etc_support channel? Then say someone else takes over and wants to change workflows, they could do that, but you have every right to prefer email communication.

[maelle]

And reg "most of the time by DM" I think I'll open a separate issue.

[maelle]

Yanina's name removed from the guide. 🎉

[hfrick]

Hi, I think there were ideas around for restructuring the onboarding process and having an onboarding team do the infrastructure steps of meetup, email, twitter, github (etc?) so I think we could start with making #new_chapters the single place for all those requests.

[maelle]

Ok so can you archive email_etc_support @hfrick?

For meetup accounts, is there an email address btw?

[maelle]

And should there be a youtube Slack channel and email address @Athanasiamo? (it could also be only an email address with no Slack channel?)

[drmowinckels]

This sounds like a good idea, I think an email address is enough, and then other questions are likely to pop up in the #online_meetups channel on slack. THis wasy I can have the form submissions be notified to the youtube@rladies mail rather than my own. I think that is good for anyone who might take over. THen they will also see the history of exchanges etc.

[maelle]

Awesome! Would you mind emailing [email protected] to ask for the email address?

[drmowinckels]

sure thing

[maelle]

Thank you!

[maelle]

@PatriLoto @hfrick I know there's the new chapters channel, but what would be the corresponding email address?

[maelle]

@PatriLoto @hfrick 👋 (question above)

[hfrick]

Currently the closest correspondence of an email address to the #new_chapters channel is info@. Maybe it's worth making a dedicated email address for the whole thing, e.g. onboarding@?