This module will allow you to integrate an external chat system in your Odoo system. It requires extra modules with the specific configuration of each chat system, like mail_gateway_telegram or mail_gateway_whatsapp.
This way, a group of users can respond customers or any other set of partners within Odoo, but the messages will be sent through the external chat system.
Table of contents
When external messages are received, they will be directly sent to the discuss menu. Answering to these messages will send the answer to the external contact. We can assign this messages to any record using the message actions. Also, we can assign the sender to a partner using the followers menu and selecting the partner.
On a standard record associated to a partner with external chat, we can send messages to the external contact directly selecting the methods of the partner. To use this, we just need to use the
It is recomended to enable chatter notification to all users that will receive messages from gateways.
Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.
Do not contact contributors directly about support or help with technical issues.
- Creu Blanca
- Dixmit
- Enric Tobella
- Olga Marco
This work has been funded by AEOdoo (Asociación Española de Odoo - https://www.aeodoo.org)
This module is maintained by the OCA.
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.
This module is part of the OCA/social project on GitHub.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.