I am a Lead Solutions Architect / Lead Professional Services at Symphony.com based in London, England, United Kingdom. With a passion for tackling challenges, I bring extensive experience in various IT industry sectors, from startups to enterprises, focusing on customer success. I am trilingual, proficient in English, French, and Tamil, and have a strong background in computer systems, architecture, distributed databases and system automation.
- Lead Professional Services
- Lead Solutions Architect/Presales Engineer
- Lead API Technical Engineer
- Senior Technical Account Manager/Service Account Manager
- Senior Technical Solution Consultant
- Application Engineer
- Programming Languages: Python, JavaScript
- Technologies: API, coding, Git, Docker, Kubernetes Test Automation
- Specialties: Technical Account Management, Presale Engineering, Software Testing, Test Automation, Test Management, Programming and Design, QuickTest Pro (QTP) - Unified Functional Testing (UFT), Quality Center (QC) - Application Lifecycle Management (ALM), Performance Center (PC)
- Symphony Certified Developer
- Symphony Certified Associate Developer
- Symphony Certified Workflow Developer
- ITIL
- Mercury/HP: QTP CPC
- ISEB (IT Service Management)
- TSIA Certified
- HP KCS Coach Certified
- Outstanding Customer Service In Connection To Onsite Support
- Nimo Codec Pack (NCP)
- Lead Solutions Architect (April 2024 - Present)
- Senior Solutions Architect (February 2022 - April 2024)
- Solutions Architect (April 2019 - February 2022)
- Lead API Technical Engineer (May 2017 - April 2019)
- Service Account Manager (February 2016 - December 2016)
- Technical Account Manager (November 2014 - February 2016)
- Senior Technical Account Manager (January 2008 - October 2014)
- Senior Technical Solution Consultant (March 2008 - January 2010)
- Application Engineer (February 2006 - March 2008)
- Senior Customer Service Representative (June 2001 - August 2005)
- Middlesex University
- BSc, Computer Science (2002 - 2005)
- Stratford Campus
- BTEC HNC in Computing, Computer Software Engineering (2001 - 2002)
- BTEC NC Computer Studies, Computer Software Engineering (2000 - 2001)
- Lycée Couffignal Strasbourg
- BAC ElectroTechnic & Mechanic (1998 - 1999)
- Lycée Jean Rostand - Strasbourg
- BAC S, Science and Programming (1997 - 1998)
In my free time, I enjoy digital media, streaming & encoding, VR, and anything technology-related.
Some random API generated "Dad Jokes"
Since 24/7/2024: