-
Notifications
You must be signed in to change notification settings - Fork 41
Commit
This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository.
- Loading branch information
Showing
1 changed file
with
35 additions
and
0 deletions.
There are no files selected for viewing
This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. To review, open the file in an editor that reveals hidden Unicode characters.
Learn more about bidirectional Unicode characters
Original file line number | Diff line number | Diff line change |
---|---|---|
@@ -0,0 +1,35 @@ | ||
--- | ||
title: Billing | ||
meta_description: "Understand how invoicing and billing works for Ably packages." | ||
--- | ||
|
||
Your monthly bills are calculated based on the base package fee, plus the number of messages, and channel and connection minutes that you used for that month. | ||
|
||
Consumption is calculated on the last day of the month and invoices are issued in arrears on the 1st of the following month. Note that for consumption, minutes are the smallest unit that we bill against. So if a connection was open for 10.01 minutes then this will be billed as 11 minutes of usage. | ||
|
||
h2(#package-changes). Upgrades and downgrades | ||
|
||
For package upgrades, the base package price will be charged pro-rata from the point in the month that you upgraded. This is true for both base package prices if you are upgrading from a paid package. | ||
|
||
Package downgrades take effect on the 1st of the following month. | ||
|
||
<aside data-type='note'> | ||
<p>If you have an "Enterprise contract":/pricing/enterprise with Ably, then contact your Customer Success Manager to discuss any details or queries you may have regarding your package.</p> | ||
</aside> | ||
|
||
h2(#billing). Billing details and invoices | ||
|
||
The following details will appear on your credit card or bank statement when payments are processed by Ably: | ||
|
||
* Name: *Ably Real-Time Ltd London* | ||
* Processor: *Stripe* | ||
* Currency: *$USD* | ||
|
||
To update your billing details: | ||
|
||
1. Ensure you are the account owner or have the billing "role":/account/users. | ||
2. Log in to your "account":https://ably.com/login and select *Billing* from the *Account* menu. | ||
|
||
You can update your payment details and view your invoices in this screen. | ||
|
||
It's also possible to have your invoices sent to an accounts department by filling in the *Optional billing email address*. |