Troubleshooting - General

main/docs/user/navigation/guidance/voice-navigation.md

@@ -315,14 +315,14 @@ You can control the screen of your device to save power. This mode has two gener
 
 ### Turn screen on
 
-<Translate android="true" ids="turn_screen_on_descr"/>   
+<Translate android="true" ids="turn_screen_on_descr"/>
 
 
 ![turn screen on Android](@site/static/img/navigation/voice/voice_navigation_Turnscreenon.png)
 
 - *<Translate android="true" ids="turn_screen_on_proximity_sensor"/>* - <Translate android="true" ids="turn_screen_on_sensor_descr"/>
 - *<Translate android="true" ids="turn_screen_on_navigation_instructions"/>* - <Translate android="true" ids="turn_screen_on_navigation_instructions_descr"/>
-- *<Translate android="true" ids="turn_screen_on_power_button"/>* - <Translate android="true" ids="turn_screen_on_power_button_descr"/> 
+- *<Translate android="true" ids="turn_screen_on_power_button"/>* - <Translate android="true" ids="turn_screen_on_power_button_descr"/>
 
 
 ## Related Articles

main/docs/user/troubleshooting/general.md

@@ -12,54 +12,106 @@ import LinksSocial from '@site/src/components/_linksSocialNetworks.mdx';
 import Translate from '@site/src/components/Translate.js';
 import InfoIncompleteArticle from '@site/src/components/_infoIncompleteArticle.mdx';
 
-General issues related to various OsmAnd's features
+General issues related to various OsmAnd's features.
 
-## Battery consumption
-Some information about batttery consumption in general.
+## Battery Consumption
 
-### OsmAnd seems to drain too much battery power
+### OsmAnd seems to to use up too much battery power
 
-There have on and off been user reports about this. We made lots of measurements and could never really reproduce it, even though under some circumstances OsmAnd is reported responsible for 90% of the battery usage. Please be aware that OsmAnd does not run anything in background except a service while needed for ongoing functionality live navigation or track recording. The presence of the service is displayed in the Android notification area. If you do not see anything there, OsmAnd is not consuming any power at all in the background.
+There have been user reports of OsmAnd consuming excessive battery power, with cases where OsmAnd was responsible for up to 90% of battery usage. However, we have performed many tests and could not reproduce such results.  
 
-On newer devices, typical power consumption for OsmAnd should be in this neighborhood. _It is also necessary to understand that power consumption is affected by the age of the battery (device), the number of charge cycles, the power of the device, the volume of the battery, the temperature and humidity of the environment, etc. In our case, a medium-level device was used. You should not take the results of our study as the final data for all devices._:  
+Under normal circumstances, OsmAnd only consumes power when needed for active functions like live navigation or track recording. When these services are active, they appear in the Android notification area. If no such notification is visible, OsmAnd is not consuming power in the background.  
 
-Device Function | Battery Consumption <br /> per Hour
---- | ---
-**Typical value for device asleep** with only standard apps active | 0.5 %
-**Screen on** may typically account for | 6 %
-**GPS active** may typically account for | 5 %
-**Net effect of OsmAnd running** in the background, e.g. for track recording: | 0.5 %
-**OsmAnd in the background not running the service for any purpose**: | 0
+Several factors influence battery consumption: the device's age, number of charge cycles, battery capacity, temperature, and more. Below are typical battery consumption rates, based on tests performed on a mid-level device:
 
-The overall power consumption should result by adding these components as applicable, depending
-how you use OsmAnd. Please report if you see huge deviations:
+| Device function | Battery consumption per hour |
+| :--- | :--- |
+| Typical device asleep with only standard apps active | 0.5 % |
+| Screen on (typically) | 6 % |
+| GPS active (typically) | 5 % |
+| OsmAnd running in the background for track recording | 0.5 % |
+| OsmAnd not running any service in the background | 0 % |
 
-OsmAnd Function | Battery Consumption <br /> per Hour
---- | ---
-**Track recording** with screen off | 6 %
-**Navigation**  with screen on | 12 %
+#### OsmAnd Function Battery Consumption
+
+| OsmAnd function | Battery consumption per hour |
+| :--- | :--- |
+| Track recording with screen off | 6 % |
+| Navigation with screen on | 12 % |
+
+The overall power consumption should result from adding these components as applicable, depending on how you use OsmAnd. Please report if you see significant deviations from these typical values.
+
+
+### Optimizing battery consumption
+
+When using OsmAnd, several features can influence battery consumption, especially during activities like navigation or track recording. Here are some tips to help manage battery usage effectively:
+
+- **Screen control during navigation** (*Android*). To save power, you can configure OsmAnd to keep the screen off during navigation unless a turn or important event occurs. This is particularly useful during voice navigation. For more details, refer to the *<Translate android="true" ids="shared_string_menu,configure_profile,general_settings_2"/> → [<Translate android="true" ids="screen_control"/>](../navigation/guidance/voice-navigation.md#screen-control)*.
+
+- **Power-saving navigation settings**. You can reduce battery consumption by minimizing map redraw frequency and limiting GPS accuracy. To adjust these settings, go to *Navigation → Settings → Route Navigation*. For more information, refer to the [saving power during navigation](../navigation/setup/route-navigation.md#saving-power-during-navigation).
+
+- **Managing map layers and details**. Deactivate unnecessary map features like 3D relief, contour lines, or hillshades. You can also reduce the number of displayed objects (POI labels, boundaries, house numbers, etc.) via the *Configure Map* menu. Disabling these layers helps reduce the frequency of map redraws, which lowers power consumption.
+
+- **Disabling auto zoom**. Auto zoom during navigation can cause frequent map redraws, which increases battery usage. Disabling this feature can help reduce power consumption. Navigate to *<Translate android="true" ids="shared_string_menu,shared_string_settings,application_profiles,routing_settings_2,map_during_navigation"/>*  to turn off auto zoom. For further details, visit [Map During Navigation](../navigation/guidance/map-during-navigation.md).
+
+- **Optimizing track recording settings**. Make sure to adjust GPS accuracy and screen usage during track recording to save battery. Visit the [Track recording troubleshooting](../troubleshooting/track-recording-issues.md) section for more guidance.
 
 
 ## Privacy
 
+<!--
 Privacy related issues (delete history / check internet usage / permissions).
+-->
 
 ### How to delete search history
 
-To remove search history, please open the Search menu, make a long tap any search result and select which results to delete. You can also enable the select all option in the upper-left corner of the screen to remove all of the search results. After that, please press the Trash icon in the upper-right corner of the screen.
+To remove search history in OsmAnd:
+
+1. Open the *Search* menu.
+2. Long tap on any search result.
+3. Select the results you want to delete, or use the *Select All* option in the upper-left corner to delete all results.
+4. Tap the *Trash* icon in the upper-right corner to confirm deletion.
+
+For more detailed instructions about the search functionality, you can refer to [this guide](../search/search-history.md).
 
-You can also follow [this guide](../search/index.md) to learn more about the search in OsmAnd.
 
 ## Other
 
 ### Problem with the GPS connection (Android)
 
-OsmAnd uses the location data determined by your device i.e. Android API.
-1. Please try different Location Source Google Play Service or Android API: OsmAnd Settings -> Location Source.
-2. Please check if update of Google Service API is available: [Google Play](https://play.google.com/store/apps/details?id=com.google.android.gms&hl=en&gl=US)
-3. Please check the Android System Settings - Location and ensure that Location Access is turned On and switched to High Accuracy. You can also try to clear the cache and restart your device. GPS issues usually occur when buildings and other large objects interfere with or interrupt the GPS signal. Please test your GPS performance. If the signal is weak, please set the minimum recording accuracy setting over 15 meters.
-4. Enable GPS-connection widget and check how many satellites connecting: [GPS widget](../widgets/info-widgets.md#gps-info-android). If there is no satellite connection, your location could not be determined and number of satellites is 0
-5. Also, you can set up to determine your location via GPS signal only (deny determine your position via wi-fi or Bluetooth connection). How to do this, please, read here: [Google Support](https://support.google.com/android/answer/3467281?hl=en)
-If that doesn't work, reinstall OsmAnd app - that should clear up the bad data and resolve GPS issues. Before reinstalling the app export all your saved information. 
-If the issue is not resolved by reinstalling the app, maybe it occurs due to memory lack, so please check that you have enough RAM available.
+OsmAnd relies on location data provided by your Android device through the Android API.  
+
+To resolve GPS connection issues, follow these steps:
+
+1. **Change Location Source**. Try different options like Google Play Services or Android API in *OsmAnd Settings → Location Source*.
+2. **Update Google Service API**. Ensure you have the latest version from [Google Play](https://play.google.com/store/apps/details?id=com.google.android.gms&hl=en&gl=US).
+3. **Check Android Location Settings**. Go to Android System Settings and ensure Location Access is turned on and set to High Accuracy. You can also try clearing the cache and restarting your device. GPS issues may occur if buildings or large objects interfere with the signal. Test GPS performance, and if the signal is weak, set the minimum recording accuracy to over 15 meters.
+4. **Enable GPS Widget**. Use the GPS info widget to check satellite connections. If there are no satellite connections, your device will not determine the location, and the number of satellites will be 0. More details can be found in the [GPS widget guide](../widgets/info-widgets.md#gps-info-android).
+5. **Use GPS Signal Only**. Set your device to use only GPS (disable Wi-Fi or Bluetooth-based location). Instructions are available on [Google Support](https://support.google.com/android/answer/3467281?hl=en).
+6. **Reinstall OsmAnd**. If the above steps don't work, try reinstalling the OsmAnd app to clear bad data and resolve GPS issues. Before doing so, export all your saved data.
+7. **Check Device RAM**. If the issue persists, it may be due to insufficient memory, so ensure your device has enough RAM available.
+
+
+### Email mismatch issue during OsmAnd Pro purchase
+
+<!-- ???
+or this title:
+### Resolving payment account and app email sync issues in OsmAnd
+-->
+
+If you encounter an issue where the email associated with your OsmAnd Pro purchase does not match the OsmAnd app email, follow these steps to resolve the problem:
+
+1. **Check Google Play and Pay accounts**. Ensure that the correct email is linked to your Google Play Store and Pay accounts. The payment process is handled by these services, and the email mismatch might occur due to an old email still being associated with your payment profile.
+
+2. **Verify OsmAnd app email**. Recheck the email address in your OsmAnd app to ensure it matches your current Google Play email. This can be done by opening the app and navigating to the account settings.
+
+3. **Restore purchases**. Check the availability and appropriateness of your purchase. To do this, go to OsmAnd *Menu → Settings → Purchases*. If the displayed data does not match your expectations, try [Restore purchases](./setup.md#how-to-restore-purchases).
+
+4. **Clear app cache and data**. Clear the cache and data of the OsmAnd app by going to your device's *Settings → Apps → OsmAnd → Storage → Clear Cache and Clear Data*. This will refresh the app and remove any residual issues from the old account.
+
+5. **Reinstall OsmAnd**. If clearing the cache doesn’t resolve the issue, try uninstalling and reinstalling the app. Before doing this, make sure to back up any important data (tracks, favorites) by going to *Menu → Settings → Export to file*. Reinstalling the app will ensure that all account details are correctly refreshed.
+
+6. **Disable proxy**. Check the app's proxy settings and make sure the proxy is turned off by going to *Menu → Settings → OsmAnd settings → Proxy*. A proxy or VPN could interfere with account syncing.
+
+7. **Re-login or use Web for account management**. If you're still facing issues, try logging out and back in to refresh the app's connection to your current account. If you encounter any problems deleting the old account in-app, consider managing your account through the web version of OsmAnd.
 

main/docs/user/troubleshooting/index.md

@@ -12,32 +12,34 @@ import Translate from '@site/src/components/Translate.js';
 
 # Troubleshooting
 
-Solutions and hints for frequently encountered issues.
+Solutions and hints for common problems.
 
 ### [Setup](./setup.md)
 
-Most typical issues encountered during application setup
+The most typical issues encountered when setting up the application.
 
 ### [Maps & Data](./maps-data.md)
 
-Issues related to maps, search and other data.
+Issues related to maps, search, and other data.
 
 ### [Navigation](./navigation.md)
 
-Most typical issues encountered in navigation mode.
+The most common problems encountered in navigation mode.
 
 ### [Track recording](./track-recording-issues.md)
 
-Common issues with track recording: Noise, gaps, and inaccuracies
+Common issues with track recording, such as noise, gaps, or inaccuracies.
 
 ### [General](./general.md)
 
-General issues related to various OsmAnd's features.
+General issues related to various OsmAnd features.
 
 ### [Crash logs](./crash-logs.md)
 
-How to send crash logs to OsmAnd team
+Description of how to send crash logs to the OsmAnd team.
 
 ### [Android Auto](android_auto.md)
 
+The most typical issues related to Android Auto.
+
 

main/docs/user/troubleshooting/setup.md

@@ -27,7 +27,7 @@ import InfoIncompleteArticle from '@site/src/components/_infoIncompleteArticle.m
 
 ### How to Restore Purchases
 
-- **For iOS**. Open OsmAnd and navigate to *Menu → Maps & Resources → Purchases tab →* tap *Restore All Purchases* and enter your Apple ID. For more details, refer to [this article](../purchases/ios.md#restore-purchases).
+- **For iOS**. Open OsmAnd and navigate to *Menu → Settings → Troubleshooting →* tap *Restore purchases* and enter your Apple ID. For more details, refer to [this article](../purchases/ios.md#restore-purchases).
 - **For Android**. Log in to the same app store account used for purchasing OsmAnd. Search for *OsmAnd+* or *OsmAnd Free* (for restoring *Maps+*, *OsmAnd Live*, or *OsmAnd Pro*) and install the app.
 No additional payment is required. If the paid features are not restored, go to your device's *Settings → Apps →* select the app store, clear the cache, restart your device, and try again. For further details, refer to [this article](../purchases/android.md#restore-purchases).